Shipping policy

SHIPPING POLICY — PRESALE / VENDOR-SOURCED ORDERS

Wildly Crown INC currently operates using a combination of vendor-sourced fulfillment and, as inventory becomes available, in-house inventory.

Products identified as Presale are not physically stocked by Wildly Crown INC at the time the customer places an order. These products are sourced from our approved vendor after the order is received.

Presale at Wildly Crown INC refers to the product's fulfillment status. It does not necessarily mean the customer must wait until a future launch date before the product can be fulfilled.

Once Wildly Crown INC begins physically carrying inventory for a product, that product may be changed from Presale to In Stock.

ORDER PROCESSING

Vendor-sourced Presale orders may require processing before shipment.

Processing time and carrier shipping time are separate.

An estimated shipping speed shown at checkout refers to the applicable carrier transit time after the order has completed required processing and has been released for shipment.

Receiving an order confirmation does not mean that the order has shipped.

Tracking information will be provided once it becomes available.

STANDARD SHIPPING

Applicable standard vendor shipping costs may already be included in the retail price of Wildly Crown INC products.

Because of this, eligible customers may see FREE SHIPPING / $0 SHIPPING at checkout.

This does not mean the shipment has no transportation cost. It means the applicable standard shipping expense has already been accounted for in the product pricing and is not charged separately at checkout.

EXPEDITED SHIPPING

When an expedited or promotional shipping upgrade is offered, the upgrade applies to the shipping service used after applicable processing has been completed.

An expedited shipping method does not automatically eliminate vendor processing time unless Wildly Crown INC specifically states otherwise.

VENDOR AVAILABILITY

Presale products are subject to vendor availability.

Although Wildly Crown INC makes reasonable efforts to maintain accurate product listings, certain lengths, textures, densities, lace options, colors, or other variations may become unavailable after an order is submitted.

If this occurs, Wildly Crown INC will contact the customer regarding available options.

Wildly Crown INC will not knowingly substitute a materially different product without the customer's approval.

DELAYS

Shipping and fulfillment estimates may be affected by vendor processing, carrier delays, weather, holidays, high-volume periods, address issues, or circumstances outside the reasonable control of Wildly Crown INC.

If an order cannot be fulfilled or shipped within the applicable promised timeframe, Wildly Crown INC may provide an updated estimated timeframe and any cancellation or refund options required by applicable law.

Customers purchasing for birthdays, homecoming, vacations, photoshoots, hair appointments, holidays, or other scheduled events are encouraged to order early.

Unless expressly guaranteed by Wildly Crown INC in writing, estimated arrival dates are not guaranteed delivery dates.

REFUND POLICY — PRESALE ORDERS

Presale/vendor-sourced products are subject to the same applicable Wildly Crown INC refund and order-resolution policies unless specifically stated otherwise.

Because Presale products may enter vendor processing shortly after an order is submitted, voluntary cancellations, product changes, or variation changes are not guaranteed once fulfillment has begun.

Customers should carefully review their:

  • Length
  • Texture
  • Density
  • Lace type or size
  • Color
  • Bundle selection
  • Quantity
  • Shipping address
  • Contact information

before completing checkout.

If an error is discovered, customers should contact Wildly Crown INC as soon as possible.

This limitation on voluntary cancellations does not remove any rights a customer may have concerning an item that cannot be fulfilled, qualifying shipping delays, incorrect merchandise, damaged merchandise, or other circumstances covered by applicable law or the Wildly Crown INC Refund Policy.

If a vendor-sourced item becomes unavailable after purchase, Wildly Crown INC may offer the customer the opportunity to:

  • Wait for restock;
  • Select an available alternative;
  • Modify the affected order; or
  • Receive an applicable refund for the unavailable merchandise.

No materially different replacement will knowingly be provided without customer approval.